What is the Customer portal?
Modern supply chain systems rely on integration. They require that inventory, customer demand, and sales departments be integrated instead of residing in separate silos. The Customer portal helps organizations that run Microsoft Dynamics 365 Supply Chain Management enhance this integration and more effectively keep their customers informed.
The Customer portal is a Power Apps portals template that lets companies create an externally facing business-to-business (B2B) website for scenarios that are related to sales order processing. The template uses dual-write, Supply Chain Management, and Power Apps portals to enable external enterprise customers to view and create data from the company's Dynamics 365 environment.
The Customer portal template has all the customization capabilities that the portals feature of Power Apps offers. The template can easily be modified to represent the company's brand, add increased functionality, and change the user experience. All the functionality that the template offers out of the box can be modified as desired.
How does it work?
Dual-write is an out-of-box infrastructure product that provides near-real-time interaction between customer engagements apps and Finance and Operations apps. Dual-write provides bidirectional integration between Finance and Operations apps and Microsoft Dataverse. Therefore, it provides an integrated user experience across the apps. The Customer portal depends on tables that are synced with dual-write. Before data from Supply Chain Management can be surfaced in the Customer portal, dual-write must be enabled for all the appropriate tables.
Customer Portal
Demo